Refund policy

At Sticker Swag, we are committed to providing you with top-quality products and exceptional customer service. We understand that sometimes you may need to request a refund, and we want to make the process as smooth and transparent as possible. Please read our refund policy below for a clear understanding of how we handle refunds.

1. Eligibility for Refunds:

We offer refunds on products that meet the following criteria:

• Damaged or Defective Products: If you receive a damaged or defective item, please contact us within 7 days of receiving the product, along with a photo of the damaged or defective item. We will be happy to replace the product or issue a full refund.
• Order Errors: In case we ship the wrong item(s) to you, please notify us within 7 days of receiving the order. We will arrange for the correct item(s) to be sent to you or process a full refund.
• Non-Delivery: If you haven't received your order within the specified delivery timeframe, please get in touch with us. We will investigate the issue and offer a refund or reshipment if necessary.

2. Non-Eligible Refunds:

The following situations are not eligible for refunds:

• Change of Mind: We do not offer refunds for orders where customers have changed their minds or no longer want the product. Please carefully review your order before completing the purchase.
• Personalized Items: Custom or personalized items are not eligible for refunds, as they are specially made to your specifications. We recommend reviewing the design carefully before placing an order.

3. How to Request a Refund:

To initiate a refund request, please follow these steps:

• Send an email to our customer support team at support@stickerswag.com, mentioning the reason for the refund request and providing any relevant details.
• Include your order number and attach clear photos, if applicable, to help us process your request efficiently.

4. Refund Processing:

Once we receive your refund request, our team will review it to ensure it meets the eligibility criteria. If your request is approved, we will process the refund within 5 business days. The refund will be issued through the original payment method used for the purchase.

5. Contact Us:

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us at:

Email: support@stickerswag.com 

Please note that our refund policy is subject to change, and any updates will be posted on this page.

Last updated: 7/20/2023

Thank you for shopping with Sticker Swag. We appreciate your trust in our brand and products. If you have any questions or need assistance, please don't hesitate to reach out to our support team. We are here to help!