Thank you for choosing Sticker Swag! We are committed to delivering your order promptly and efficiently. This Shipping Policy outlines important details about our shipping process to help you understand what to expect when placing an order with us.
1. Shipping Zones:
a. Domestic Shipping: We offer shipping within the United States, covering all 50 states.
b. International Shipping: Currently, we may or may not offer international shipping. Please check with us or review the shipping options during checkout to see if international shipping is available for your location.
2. Order Processing Time:
a. Processing Time: We aim to process and ship orders as quickly as possible. After receiving your order, please allow 1 to 3 business days for processing before your order is dispatched for shipping.
b. Order Confirmation: Once your order is placed and payment is confirmed, you will receive an order confirmation email with details of your purchase.
3. Shipping Methods and Delivery Timeframes:
a. Shipping Carriers: We use reputable shipping carriers to ensure reliable and timely delivery of your orders.
b. Delivery Timeframes: Estimated delivery times may vary depending on your location and the shipping method chosen during checkout. Please note that these are only estimates, and actual delivery times may be subject to slight variations due to factors beyond our control, such as weather conditions and postal delays.
4. Order Tracking:
a. Tracking Information: For orders shipped via tracked services, we will provide you with a tracking number as soon as your order is dispatched. You can use this tracking number to monitor the status of your shipment.
b. Non-Tracked Services: Some smaller items or shipments may not include tracking information. If you have any concerns about tracking your order, please contact our customer support team.
5. Shipping Costs:
a. Domestic Shipping: Shipping costs for domestic orders will be calculated based on your delivery address and the weight of your order. The shipping fee will be displayed during the checkout process before you complete your purchase.
b. International Shipping: For international orders, shipping costs will vary based on your location and the shipping method chosen. Please note that additional customs duties, taxes, and fees may apply to international orders, and these charges are the responsibility of the recipient.
6. Shipping Restrictions:
a. P.O. Boxes and APO/FPO Addresses: We are unable to ship to P.O. boxes or military APO/FPO addresses at this time.
b. Restricted Locations: Some products may have shipping restrictions based on specific state or regional regulations. If your location is affected by such restrictions, we will notify you before processing your order.
7. Contact Us:
If you have any questions or concerns about our Shipping Policy or need assistance with your order, please feel free to reach out to our customer support team at:
Email: support@stickerswag.com
Thank you for choosing Sticker Swag. We appreciate your business and look forward to delivering your order to you with utmost care and efficiency.
Refund policy
At Sticker Swag, we are committed to providing you with top-quality products and exceptional customer service. We understand that sometimes you may need to request a refund, and we want to make the process as smooth and transparent as possible. Please read our refund policy below for a clear understanding of how we handle refunds.
1. Eligibility for Refunds:
We offer refunds on products that meet the following criteria:
- Damaged or Defective Products: If you receive a damaged or defective item, please contact us within 7 days of receiving the product, along with a photo of the damaged or defective item. We will be happy to replace the product or issue a full refund.
- Order Errors: In case we ship the wrong item(s) to you, please notify us within 7 days of receiving the order. We will arrange for the correct item(s) to be sent to you or process a full refund.
- Non-Delivery: If you haven't received your order within the specified delivery timeframe, please get in touch with us. We will investigate the issue and offer a refund or reshipment if necessary.
2. Non-Eligible Refunds:
The following situations are not eligible for refunds:
- Change of Mind: We do not offer refunds for orders where customers have changed their minds or no longer want the product. Please carefully review your order before completing the purchase.
- Personalized Items: Custom or personalized items are not eligible for refunds, as they are specially made to your specifications. We recommend reviewing the design carefully before placing an order.
3. How to Request a Refund:
To initiate a refund request, please follow these steps:
- Send an email to our customer support team at support@stickerswag.com, mentioning the reason for the refund request and providing any relevant details.
- Include your order number and attach clear photos, if applicable, to help us process your request efficiently.
4. Refund Processing:
Once we receive your refund request, our team will review it to ensure it meets the eligibility criteria. If your request is approved, we will process the refund within 5 business days. The refund will be issued through the original payment method used for the purchase.
5. Contact Us:
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us at:
Email: support@stickerswag.com
Please note that our refund policy is subject to change, and any updates will be posted on this page.
Last updated: 7/20/2023
Thank you for shopping with Sticker Swag. We appreciate your trust in our brand and products. If you have any questions or need assistance, please don't hesitate to reach out to our support team. We are here to help!
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